General Terms and Conditions and Customer Information
Agemo Education GmbH
A. General Terms and Conditions
1. Scope of Application
The following General Terms and Conditions regulate the contractual relationship between Agemo Education GmbH, Innungstraße 15f, 50354 Hürth (hereinafter referred to as the “Provider”) and the customers who use the services of Agemo Education GmbH (from now on referred to as the “Customer”). The GTC applies to all services provided by the Provider.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (§ 13 BGB). An entrepreneur is a natural or legal person or a partnership with a legal capacity that acts in the exercise of its trade, business, or profession when concluding a legal transaction (§ 14 BGB). Provisions of these GTCs explicitly designated as applicable to entrepreneurs do not apply to consumers.
2. Conclusion of Contract
2.1. The booking of lessons is made by the Customer via the online booking system, by email, or by post. The contract is concluded when the Provider confirms the booking. Commitments made by the Customer via email as confirmation of mutually agreed arrangements are considered the conclusion of the contract.
2.2. The Customer confirms that they have read, understood, and accepted these GTCs.
3. Services
3.1. The Provider offers language lessons for B2B and B2C. The exact number of lessons, prices, and other details are individually agreed upon.
3.2. Lessons take place exclusively online. The Customer must have a stable internet connection and the necessary and suitable technical equipment (computer, webcam, headset).
3.3. The Provider employs various suitable teachers as needed. The Provider reserves the right to change these teachers during a course and to adjust the lesson plan.
3.4. The cost of teaching materials, books, etc., is borne by the Customer. If the Customer requests specific books, they will pay for the desired books or teaching materials.
3.5. The Provider does not guarantee that the Customer will achieve a certain level of language progress or success through the services offered.
4. Prices and Payment Terms
4.1. The prices for language lessons are individually agreed upon between the Provider and the Customer and invoiced. All price indications by the Provider are gross prices including VAT.
4.2. Payment is due upon ordering the service and is made in advance before the start of the lesson period via Klarna, unless otherwise agreed.
4.3. In case of late payment, the Provider is entitled to charge default interest at the statutory rate.
5. Cancellation and Missed Appointments
5.1. Cancellations or rescheduling must be communicated to the Provider at least 24 hours before the planned lesson start. For late cancellations, the Provider reserves the right to charge the full fee for the respective lesson. Absences are documented by the Provider and regularly communicated to the Customer.
5.2. In case of unexcused absence without prior notification, the full fee for the missed lesson will be charged. For timely cancellations, the lessons will either be made up or the Provider will provide written exercises.
5.3. If a course and/or individual lessons are canceled by the Provider, they will be immediately credited and made up at the next possible time.
6. Liability
6.1. The Provider is fully liable for injury to life, body, or health caused by the Provider, its legal representatives, or vicarious agents.
The Provider is liable for damages only in cases of intent and gross negligence as well as for the negligent breach of essential contractual obligations (cardinal obligations), i.e., those obligations whose breach endangers the achievement of the contractual purpose and on whose compliance a contractual partner regularly relies. For damages caused by slight negligence, the Provider and its vicarious agents are only liable for the breach of an essential contractual obligation, but the amount is limited to the foreseeable and typical damages at the time of conclusion of the contract.
6.2. The Provider is not liable for damages caused by technical problems, interruptions in the internet connection, or other unforeseeable circumstances during the lesson.
6.3. The Provider is not liable for failed exams.
7. Data Protection
7.1. The Provider is committed to complying with data protection regulations and treating the Customer’s personal data confidentially.
7.2. The Provider collects, processes, and stores the personal data provided by the Customer solely for the purpose of fulfilling the contract and in accordance with applicable data protection laws.
7.3. The Provider does not disclose the Customer’s data to third parties without the Customer’s explicit consent unless it is necessary for contract fulfillment or due to legal obligations.
7.4. The Customer has the right to request information about the stored data at any time, to correct, delete, or restrict the processing of this data. The Customer can contact the Provider at any time for this purpose.
7.5. The Provider takes appropriate technical and organizational measures to ensure data security. However, absolute protection against unauthorized access is not possible.
8. Final Provisions
8.1. Should individual provisions of these GTCs be invalid or unenforceable, the validity of the remaining provisions shall not be affected.
8.2. Amendments or additions to these GTCs must be made in writing.
8.3. The place of performance and exclusive jurisdiction for all disputes arising from the contractual relationship is the Provider’s registered office, provided the Customer is not a consumer, but a merchant, a legal entity under public law, or a special fund under public law, or if the Customer has moved their residence or habitual residence abroad after the conclusion of the contract or if their residence or habitual residence is unknown at the time of filing the lawsuit.
B. Customer Information
1. Individual Technical Steps Leading to the Conclusion of the Contract
The ordering process in the Provider’s online shop is carried out via labeled and self-explanatory buttons, which are activated with a mouse click. The following technical steps must be completed to submit a binding contractual declaration:
Selection of the course, number of hours, and semester, optionally selection of teaching staff
Forwarding to registration as a new customer with username and password, providing personal information (name, email address, phone number)
Alternatively, login as an existing customer with username and password
Forwarding to the payment page with selection of the payment method
Summary of all order data
Submission of your contractual declaration, which leads to the conclusion of the contract.
2. Storage and Accessibility of the Contract Text After the Conclusion of the Contract
2.1. The contract text is not stored by the Provider and is not accessible to the Customer in the online shop after the conclusion of the contract. However, the Customer can access and print individual documents during the ordering process via the print function of their browser.
2.2. The Provider sends the Customer an email after the completion of the order process, which contains all order or reservation information in a printable format. In addition, the Customer can view past and current orders in their customer account.
3. Detecting and Correcting Input Errors During the Ordering Process
3.1. The Customer can recognize input errors during the ordering process because their entries are immediately saved and visible on the screen. In case of input errors, the Customer can use the labeled and self-explanatory buttons provided in the ordering process to correct input errors. On the final order page, the Customer can review and correct all order data before submitting their contractual declaration.
3.2. In case of accidentally incorrect order data, the Customer can contact the Provider within 12 hours by email (info@agemoglobal.com) and request a correction.
4. Languages Available for the Conclusion of the Contract
Contracts in our online shop are concluded in German and English.
5. Information on Dispute Resolution Procedure
5.1. The Provider will not participate in a dispute resolution procedure before a consumer arbitration board within the meaning of the VSBG and is not obliged to do so.
Status July 2025
