Agemo Global
Operated by Christina Vaiopoulou (ΒΑΙΟΠΟΥΛΟΥ ΧΡΙΣΤΙΝΑ)
Greek Sole Proprietorship (Ατομική Επιχείρηση)
Leoforos Stratarchou Alexandrou Papagou 49–51
15773 Zografou, Athens, Greece
Greek Tax Identification Number (AFM): 164434734
Email: c.vaiopoulou@agemoglobal.com
Website: https://www.agemoglobal.com
Last updated: 20 October 2026
1.1. These General Terms and Conditions (“GTC”) govern the provision of educational services by Christina Vaiopoulou, trading as Agemo Global (“Provider”), to private customers and business customers (“Customer”).
1.2. Services include individual and group language training, business and professional language education, examination preparation, online seminars, coaching, single lessons, lesson packages and individually agreed educational programmes.
1.3. The Provider offers services to consumers (B2C) and business customers (B2B). Mandatory consumer protection laws apply where relevant.
1.4. Individually negotiated and validly agreed contractual provisions take precedence over these GTC.
1.5. These GTC do not cover accommodation, property rentals or unrelated services.
2.1. Customers may contact or register with Agemo Global through Google Forms, email, online systems or individually negotiated agreements.
2.2. Agemo Global offers both non-binding enquiries and binding paid registrations. The applicable procedure must be clearly identified before submission.
2.3. A form designated as a non-binding enquiry does not create a contract or payment obligation. Following the enquiry, the Provider may issue an individual offer, which may be accepted through a legally valid form of communication.
2.4. A form designated as a binding paid registration may result in a contract only where the applicable legal requirements are met, including clear disclosure of essential service characteristics, the total price, duration, payment terms and withdrawal information, together with an unambiguous acknowledgment of the payment obligation.
2.5. A contract is concluded when the offer has been validly accepted in accordance with the stated booking procedure. Contract formation does not, by itself, constitute receipt of payment or authorise commencement of unpaid services.
2.6. The Customer must provide accurate contact and billing details. Required contractual information and confirmation will be supplied on a durable medium, such as email, where legally required.
2.7. The contractual language and any individual arrangements will be established in the applicable booking confirmation or agreement.
3.1. Programmes are individually tailored to learning goals, language level, professional requirements and the selected teaching model.
3.2. The Provider works with an international network of teachers and coaches. Prices, lesson durations, specialisations, formats and availability may differ between coaches.
3.3. Before a binding booking, the Customer will be informed of the relevant service, lesson duration and entitlement, price, scheduling conditions, contract period and selected coach or agreed flexible coaching model.
3.4. No particular coach or time slot is guaranteed before confirmation. Once confirmed, essential agreed service characteristics and prices remain binding, subject to valid contractual changes and applicable law.
3.5. Unless a particular coach has expressly been agreed as essential to the contract, the Provider may assign or rotate a suitably qualified coach for reasonable operational or educational reasons, provided the services remain substantially equivalent.
3.6. A material alteration of an essential service characteristic requires a valid contractual or legal basis. Where necessary, an appropriate alternative, the Customer’s agreement or the legally required remedy will be provided.
3.7. Lessons generally take place through Google Meet, Zoom or another agreed online platform.
3.8. The Customer must provide suitable equipment, an adequate internet connection and necessary software.
3.9. The Provider delivers services with reasonable professional care. Particular learning progress, examination success, professional recognition or employment outcomes are not guaranteed unless expressly agreed.
4.1. Agemo Global offers single lessons, prepaid lesson packages, group courses, individual training, corporate programmes and fixed-term contracts of six (6), twelve (12) or twenty-four (24) months.
4.2. Other durations and individually tailored arrangements may be agreed where lawful.
4.3. Each binding offer or agreement specifies the selected programme, agreed number of lessons or teaching units, duration per unit, total contractual price, payment schedule, start date, applicable validity period and termination conditions.
4.4. Unless expressly agreed otherwise, prepaid lesson packages have a validity period of six (6) months from the individually agreed start date.
4.5. Customers must cooperate in scheduling their lessons within the package validity period. The Provider must make reasonable opportunities available for the contracted services.
4.6. Unused lesson entitlements may expire after the agreed validity period only where the relevant condition was clearly communicated, is proportionate and is enforceable under applicable law. Entitlements do not expire merely because the Provider failed to offer reasonable opportunities for performance.
4.7. The six-week make-up period for eligible customer-rescheduled lessons is separate from the six-month package validity period. An eligible lesson originally scheduled within the package validity period may be made up after that period where the six-week make-up deadline has not expired.
4.8. Fixed-term contracts remain subject to statutory withdrawal rights, applicable termination rights, remedies for non-performance and any individually agreed termination rights.
4.9. Monthly instalments may represent payments towards a fixed total contract price rather than fees solely for lessons delivered in a particular month. This must be expressly stated in the individual agreement.
4.10. There is no automatic contractual renewal unless a lawful renewal mechanism has been separately and validly agreed.
5.1. The applicable fees are set out in the individual offer or agreement. Prices may vary according to the coach, programme, teaching format, lesson duration and learning objectives.
5.2. Consumer prices include applicable taxes and mandatory charges. Tax exemptions or reverse-charge arrangements apply where legally appropriate.
5.3. All educational services are provided on a prepaid basis. The agreed payment must be received before the corresponding service is delivered, unless an alternative arrangement has been expressly agreed.
5.4. Payment is received when the relevant amount has been credited to the Provider’s designated account or confirmed as received by the applicable payment service provider. Initiating a transfer or providing a payment screenshot is not, by itself, proof of receipt.
5.5. The Provider is not required to commence unpaid services. Lesson packages and paid access to educational resources are activated after receipt of the required payment, subject to the agreed start date.
5.6. For fixed-term programmes paid in monthly instalments, each instalment must be received before the corresponding service period begins, unless the individual contract expressly provides otherwise.
5.7. If payment is overdue, the Provider may postpone the affected services or, following appropriate notice and any legally required opportunity to remedy the default, suspend performance to the extent permitted by law.
5.8. Payment delays do not automatically extend contract duration or create additional lesson entitlements. However, the Provider may not rely on its own failure to perform or an unlawful suspension to deprive Customers of their rights.
5.9. Statutory default interest and legally recoverable collection expenses may be claimed only where the relevant legal requirements are satisfied.
5.10. Rescheduling individual lessons does not automatically alter an agreed payment schedule, subject to the Provider’s performance obligations and mandatory law.
5.11. Invoices and other accounting documents are issued in accordance with applicable Greek tax legislation.
5.12. Statutory withdrawal, refund and non-performance rights remain unaffected.
6.1. A Customer wishing to cancel or reschedule a confirmed lesson must notify the Provider or designated coach through an agreed communication channel at least twenty-four (24) hours before the scheduled starting time.
6.2. Where a Customer cancels with less than twenty-four (24) hours’ notice or does not attend a confirmed lesson, that lesson will generally be deducted in full from the prepaid lesson entitlement or charged at the agreed lesson rate, where such a consequence has been clearly agreed and is lawful and proportionate.
6.3. The same lesson will not be charged twice. Any legally required exceptions or remedies remain available.
6.4. Where a Customer cancels at least twenty-four (24) hours in advance, the lesson may be rescheduled within six (6) weeks of its originally scheduled date.
6.5. The Customer is responsible for promptly requesting replacement appointments and cooperating in their arrangement. The Provider will offer reasonable replacement opportunities during the six-week period.
6.6. If the Customer fails to use reasonable replacement opportunities within that period, the make-up entitlement may expire, provided the rule is clearly agreed, proportionate and legally enforceable.
6.7. The expiry rule does not apply where the Provider failed to offer reasonable replacement opportunities or where mandatory rights require otherwise.
6.8. Exceptional emergencies may be assessed individually, without restricting applicable mandatory rights.
7.1. If a confirmed lesson cannot take place for reasons attributable to Agemo Global or its teaching staff, the Customer retains the agreed entitlement.
7.2. The Provider will arrange a replacement live lesson of equivalent duration and substantially equivalent educational value within a reasonable period.
7.3. Depending on the learning objectives, the Provider may offer structured exercises, guided assignments or learning-library content as an alternative.
7.4. Library-based activities may replace an agreed live lesson only where that substitution was already expressly included in the contracted programme or the Customer agrees to the replacement.
7.5. An agreed alternative must not materially diminish the Customer’s contractual entitlement.
7.6. The six-week make-up deadline applicable to customer-initiated changes does not automatically apply to lessons cancelled by the Provider.
7.7. Where agreed performance is not provided, the Customer retains the remedies available under applicable law, including any applicable rights to alternative performance, termination, a price reduction or refund.
8.1. Customers and participating students must reasonably cooperate with the Provider and their assigned teachers to enable agreed lessons to be arranged and delivered.
8.2. Students must respond within a reasonable period to relevant messages concerning lesson scheduling, confirmations, rescheduling, teaching assignments and other organisational matters necessary for service delivery.
8.3. This obligation does not require continuous or immediate availability.
8.4. Customers are responsible for actively arranging lessons and eligible make-up appointments within the applicable deadlines.
8.5. Repeated failure to respond may be documented. The Provider may request cooperation within a reasonable deadline.
8.6. Where the Provider has offered reasonable opportunities for the agreed services, a lack of cooperation attributable to the Customer may be taken into account under applicable contract law.
8.7. Failure to respond does not, by itself, constitute delivery of an unscheduled lesson or automatically justify charging for one.
8.8. Where a business books training for employees or other participants, that business must reasonably communicate relevant organisational requirements to the participants.
9.1. Consumers entering into eligible distance or off-premises service contracts generally have fourteen (14) calendar days from contract conclusion to withdraw without giving a reason, unless a statutory exception applies.
9.2. The Customer may exercise the right by sending an unequivocal withdrawal statement to the contact details in Section C.
9.3. Where a consumer expressly requests commencement during the statutory withdrawal period, the Provider may begin performance in accordance with the applicable requirements.
9.4. Following a valid withdrawal, the consumer may be required to pay a proportionate amount for services already provided at their express request, where the statutory requirements have been fulfilled.
9.5. The withdrawal right may expire after complete performance of the contracted service only where the applicable requirements for loss of that right have been satisfied.
9.6. Starting or completing an individual lesson does not automatically eliminate withdrawal rights relating to a longer programme.
9.7. The withdrawal instructions and model form appear in Section C.
10.1. Contracts for lessons attended by minors must be entered into by a parent, legal guardian or another legally authorised person, unless applicable law permits otherwise.
10.2. Customers and participants must behave respectfully and must not engage in harassment, discrimination, threats or unlawful conduct.
10.3. Recording, distributing or publishing lessons or other participants’ communications requires the necessary authorisation or lawful basis.
10.4. Learning materials may be protected by copyright and intellectual property rights. Unless agreed otherwise, they are provided for the Customer’s own educational use or the agreed internal corporate training purpose.
10.5. Serious misconduct may justify appropriate and proportionate measures subject to applicable rights and obligations.
11.1. The Provider remains responsible for the performance of its obligations under applicable law.
11.2. Nothing in these GTC excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer rights.
11.3. Technical or operational disruptions will be assessed according to their circumstances and responsibility. Appropriate rescheduling or statutory remedies will be provided where required.
11.4. Circumstances beyond the Provider’s reasonable control do not automatically remove contractual or statutory rights.
12.1. Personal data is processed in accordance with applicable data protection law, including the GDPR.
12.2. Further information on registration data, scheduling, teachers, third-party technology, international transfers and data subject rights is provided in the Privacy Policy.
12.3. Privacy enquiries can be sent to c.vaiopoulou@agemoglobal.com.
13.1. Contracts are governed by Greek law, without depriving consumers of mandatory protections applicable under the law of their habitual residence where relevant.
13.2. Consumer jurisdiction is determined by applicable mandatory jurisdiction rules.
13.3. For business customers, the competent courts of Athens may have jurisdiction where a valid jurisdiction agreement exists and applicable law permits it.
13.4. Complaints may be sent to c.vaiopoulou@agemoglobal.com.
13.5. Information concerning recognised consumer alternative dispute resolution bodies is available at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies and, for Greece, at https://www.synigoroskatanaloti.gr/.
13.6. Any further mandatory information regarding participation in a specific dispute resolution procedure will be provided where applicable.
14.1. Individually negotiated terms prevail where validly agreed.
14.2. Amendments affecting existing contracts require a valid contractual or legal basis.
14.3. If any provision is invalid, the applicable statutory rules shall apply. The remaining provisions continue to apply to the extent permitted by law.
14.4. No provision restricts non-waivable statutory or consumer rights.
The contracting service provider is Christina Vaiopoulou, trading as Agemo Global, at the address and contact details stated above.
Before a binding paid registration, the Customer receives information about the selected coach or coaching model, programme format, number and duration of lessons, total price, taxes, advance payment, contract duration or package validity, scheduling arrangements, cancellation conditions, termination and withdrawal rights.
The Customer can request correction of registration data before contract conclusion. Structured online ordering procedures must offer the legally required opportunity to identify and correct input errors.
Required contract confirmation and contractual information will be provided on a durable medium where legally required.
Contract languages may include English, Greek and German, as offered for the respective transaction.
Services begin only after the required advance payment has been received, unless otherwise expressly agreed.
If you are a consumer and your service contract is subject to the statutory right of withdrawal, you have the right to withdraw within fourteen (14) calendar days without giving a reason.
The period expires fourteen (14) days after the date of contract conclusion.
To exercise your right, inform us of your decision by an unequivocal statement addressed to:
Christina Vaiopoulou – Agemo Global
Leoforos Stratarchou Alexandrou Papagou 49–51
15773 Zografou, Athens, Greece
Email: c.vaiopoulou@agemoglobal.com
You may use the model form below, but this is not compulsory. Sending the withdrawal statement before the deadline is sufficient.
Where the contract was concluded through an online interface and a statutory online withdrawal function applies, you may also exercise your withdrawal right using the withdrawal function made available through the relevant online interface. We will acknowledge receipt of a withdrawal submitted through that function on a durable medium without undue delay, including the content and date and time of submission.
Following a valid withdrawal, payments received in relation to the withdrawn contract will be reimbursed without undue delay and no later than fourteen (14) days after we are informed of your decision, subject to any amounts lawfully due for services already provided at your express request.
Reimbursement will be made using the same payment method as the original transaction unless expressly agreed otherwise, without additional reimbursement fees.
If you expressly requested the commencement of services during the withdrawal period, you may be required to pay a proportionate amount for services already performed, provided the statutory requirements are fulfilled.
The right of withdrawal may expire after complete performance only where the applicable legal requirements are met.
Complete and return only if you wish to withdraw.
To: Christina Vaiopoulou – Agemo Global
Leoforos Stratarchou Alexandrou Papagou 49–51
15773 Zografou, Athens, Greece
Email: c.vaiopoulou@agemoglobal.com
I/We hereby give notice that I/we withdraw from my/our contract for the provision of the following service:
Service: ______________________
Ordered on: ______________________
Name of consumer(s): ______________________
Address of consumer(s): ______________________
Date: ______________________
Signature (only if submitted on paper): ______________________
Agemo Global – Christina Vaiopoulou
Athens, Greece
Last updated: 20 October 2026
